Effective date: 24 August 2026

This policy applies to first-aid training bookings, first-aid kits and related products supplied by Care Unit Ghana. It should be read with our Terms and Conditions.

Training cancellations by a customer
Please send cancellation or rescheduling requests to info@careunit.org and include the participant or organisation name, course, date and payment reference.

• Seven or more calendar days before training: cancellation is eligible for a full refund, or one transfer to another available date.
• Three to six calendar days before training: the customer may transfer once to another available date or receive a 50% refund.
• Less than 72 hours before training or non-attendance: fees are normally non-refundable, but another suitable participant may attend with prior notice.
  Approved refunds exclude any non-refundable third-party charges where permitted by law and clearly disclosed.

Changes or cancellations by Care Unit Ghana
If we cancel a course, the customer may choose a full refund or transfer to another date. If we reschedule, we will notify affected customers as soon as reasonably possible and offer an appropriate transfer or refund. We are not responsible for unrelated travel or accommodation costs unless agreed in writing.

Product returns
Contact us before returning an item.

• Incorrect, damaged or defective items must be reported within 48 hours of delivery, with the order number and reasonable evidence. We will arrange a replacement, repair or refund as appropriate.
• Unused, unopened and resaleable products may be returned within seven calendar days after delivery, subject to inspection.
• Opened, used, customised, hygiene-sensitive or time-sensitive items cannot be returned for change of mind unless defective or required by law.
• For an approved change-of-mind return, the customer is responsible for safe return and return-delivery cost. Care Unit Ghana covers reasonable return costs for an incorrect, damaged or defective item.

Delivery
Available delivery or collection options, charges and expected timeframes will be shown at checkout or confirmed in the quotation before payment. Orders are processed after payment confirmation and subject to stock availability. Customers must provide a complete delivery address and reachable telephone number. Delivery dates are estimates; we will communicate material delays. Please inspect packages on receipt and report problems promptly.

Refund method and timing
Approved refunds are sent to the original payment method where possible. We aim to initiate them within five to ten business days after approval or receipt and inspection of returned goods. A bank, mobile-money provider or payment processor may require additional processing time. A transaction or payment reference may be required.

How to request assistance
Email info@careunit.org or call +233 24 602 3236. Include your name, order or booking reference, item or course, reason for the request and preferred resolution.

Consumer rights
This policy does not remove any rights or remedies available under applicable Ghanaian law.

Care Unit Ghana
MPP2+X9, Lime Ave., Fise, Amasaman, Greater Accra, Ghana